Frequently Asked Questions (FAQ)
Frequently Asked Questions (FAQ) - Queen Boss Beauty Cartel LLC
1. What is Queen Boss Beauty Cartel's return policy?
- We do not accept returns for any reason. All sales are considered final. In the event of damaged items, please refer to our "Damaged Items" section in the Return Policy.
2. What should I do if I receive damaged items?
- File a USPS claim: Damaged items during transit can be addressed by filing a claim with USPS, as all Priority packages are insured. Please document any damage with photographs before filing the claim.
3. What if my package is damaged due to the postal service's handling?
- Queen Boss Beauty Cartel is not responsible for damage caused by the postal service during shipping. We package items securely, but the postal service is responsible for their safe handling.
4. How long does it take to resolve USPS claims for damaged items?
- The resolution of USPS claims may take time. We appreciate your patience during this process.
5. Do you have an allergic reaction policy?
- Yes, we advise customers to review product ingredients to avoid allergens. We do not offer refunds or exchanges for products causing allergic reactions. It is essential to conduct a patch test before using any new skincare or cosmetic product.
6. What ingredients are in your lip products?
- Our lip products may contain ingredients such as Coconut Oil, Vitamin E Oil, Mineral Oil, Jojoba Oil, Grapeseed Oil, Castor Oil, Glycerine, Versagel, Flavorings, Citric Acid, and Sucralose. Please review product labels and descriptions for allergen information.
7. What is your shipping policy?
- We process orders in 2-3 business days and primarily use USPS for shipping, which takes 5-10 business days for delivery within the United States. Shipping times may vary based on location and USPS service conditions. We are not responsible for lost or stolen packages after they are marked as "Delivered" by the carrier.
8. Do you offer international shipping?
- Currently, we only ship within the United States. We hope to expand our shipping options in the future.
9. Can I return or exchange products?
- Please refer to our "Returns and Exchanges" policy for information on returning or exchanging products.
10. What is your address verification and return policy?
- It is essential to provide accurate shipping information. Customers are responsible for address verification and corrections. We do not refund shipping charges for incorrect addresses. If a package is returned due to an incorrect address, the customer may receive a merchandise refund.
11. WhatĀ is the processing time for the resin domino boxes?
- The processing time for the resin domino boxes are 5 to 7 days which does not include the shipping time. The shipping time can be 3 to 5 additional business days we ship usps mostly and most people get their packages in 3 business days.Ā